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Can't see your order?

Some order history may not be showing in’ My Account’.

If you’re logged in and can’t see the order you want to return, please rest assured our team are working to resolve this.

Your order history will be visible soon and you’ll then be able to organise your return. If you need any help in the meantime contact our Customer Care team in the button below.

Speak with our customer service

Returns FAQs

Returns & Exchanges

We offer 30 day returns provided you have:

• Proof of purchase (order number)

• Garment/s are in their original condition, with tags and hygiene stickers still attached.

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Step 1: For all SG returns, go to My Account then click on the Returns tab to see your orders

Step 2: If your order is within our 30 day policy, please use our DHL Returns Portal.

Step 3: You will need to provide your order number and personal details for DHL to identify your order. Once you see your order within the Portal, you can select the item/s you wish to return, provide a return reason and select your shipping method.

Step 4: You can select to have your parcel collected from home. Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.

Note: Keep your return reference number as this can be used to track your return.

Exchanges

We offer exchanges within 30 days of purchase.

• Seafolly offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).

• Simply follow the returns process under 'How to submit your online return' but choose exchange.

Note: Refunds and exchanges will be processed within 5 business days of Seafolly receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.

An online order can be returned to a Seafolly Concept Store for an exchange or credit provided it is:

• Within 30 days of purchase

• You have your order number

• Items are in their original condition, with tags and hygiene stickers still attached.

Note: You may return your online order to a Seafolly Concept Store for a refund, however, the refund request will be forwarded to our Online Customer Care Team to process.

We offer 30 day returns, exchanges or credits on in store purchases provided you have:

• Proof of purchase (receipt) and

• Garments are in their original condition, with tags and hygiene stickers still attached

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Submitting your return

All in store purchases must be returned to a Seafolly store. Please note, full price items can only be returned to Concept stores.

If you bought a Seafolly item at one of our many stockists, we highly recommend you contact the stockist’s customer service team to assist you with a return request