FAQs

Seafolly swimwear is true to size, though we do recommend checking our size guide.

If you’re still unsure, you can book an appointment in-store or call one of our trained fit specialists - our teams will be happy to help you find the style and fit that works for you.

All items displayed are in stock, however you’ll need to check the colour and size that applies to you.

If the size or colour you are looking for is out of stock, try our ‘reserve in-store’ option on the product page.

Alternatively contact our Customer Care Team if you need help finding similar style options.

Yes, you can purchase e-gift cards online. Please visit our gift cards page to select your amount and your personalised message.

Yes, you can redeem your gift card online. To redeem your gift card, enter your gift card number and PIN in the 'Order Summary' tab at checkout.

If you have any issues, please contact our Customer Care Team.

Yes, some products will come back in stock. Please check back on the site or contact our Customer Care Team.

You can find your nearest Seafolly store or stockist by searching your location or postcode in our store locator.

Please check the returns policy on the stockist’s website.

We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

We accept Visa, MasterCard, Amex, Google Pay, Apple Pay, Paypal and Shop Pay. Read more on our payment options.

At Seafolly, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.

All orders are processed through a secure checkout system provided by Shopify Payments.

Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Shopify Payments.

To ensure your orders arrive in time, please place your order before Thursday 12th December. 

We currently ship to the following countries: Singapore, Australia, New Zealand, UK, US and Canada.

Note: If you're not a Singapore customer, please use the links below to direct you to your local site.

* United States / Canada

* Australia / New Zealand

* United Kingdom

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Our delivery timeframe is 2-4 business days with SkyNet.

Delivery within Singapore: SGD$20

Our Silver Sea and Gold Sun Members receive FREE shipping on any order.

Not a member? Sign-up now to receive $20 off your first order!

Once an order has been placed, no changes can be made.

We recommend contacting our Customer Care Team who will help you get in touch with the shipping carrier to organise a redirect for you.

We offer 60 day extended returns for all orders placed between 1st and 24th December 2024, provided the following conditions are met:

• Proof of purchase is provided (order number).
• Items are not marked as Final Sale.
• Garment/s are in their original condition, meaning that:
  
  - All tags and hygiene stickers are still attached.
  - Items have not been worn, altered, damaged or washed.
  - In the interests of hygiene, we may decline to accept the return of item/s where it is obvious that this has not been done.
  
• Refunds must be processed to the original payment method.
• A flat processing returns fee of $12.50 applies and will be deducted from your final refund amount. In addition, return refunds do not include any original shipping charges you may have paid, you will be refunded only for the goods returned less your refund processing fee.
• Please note: Rewards are applied proportionally across each item purchased and therefore any rewards applied to returned items will be forfeited accordingly.

Step 1: Find your Order Number.

a. Beach Club Members: check your order confirmation email or go to My Account, click on the Returns tab to see your previous orders, and copy the relevant order number.

b. If you checked out as a Guest: check the order confirmation that was emailed to you

Step 2: Open the Refundid Portal here, enter your order number and details and select the items you wish to return.

Step 3:  Choose to have your parcel collected from home (this is a complimentary courier service we offer at no additional cost).

Step 4:  Submit your Returns request. Print off your Returns Label and attach it to your parcel.

We recommend reusing your original order satchel to return your parcel to us.

Returns are processed within 5-10 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Should you need any further assistance, please reach out to our Customer Care Team who will be more than happy to help you.

Please check the returns policy on the stockist’s website. We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

Refunds will be processed to the original payment method within 5 business days of Seafolly receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.

Note: Seafolly cannot be held accountable for banking institution processing timeframes.

An online order can be returned to a Seafolly Concept Store for an exchange or refund provided it is:

• Within 30 days of purchase

• You have your order number

• Items are in their original condition, with tags and hygiene stickers still attached.

Note: You may return your online order to a Seafolly Concept Store for a refund, however, the request will be progressed to our Customer Care Team and will be processed within 5 business days to the original payment method.

You can sign up to The Beach Club online here, or head into any Seafolly concept store.

Please create a Beach Club account online by using the same email address as when you signed up in store. You will then have access to your rewards for online purchases.

Yes, please email our Customer Care Team with an image or copy of your receipt.

No, the Beach Club is a free to join and designed to reward you each time you shop.

You will need to provide your full name, personal email address and country of residence. We ask for your date of birth so we can send you a birthday reward.

No, your Beach Club account is linked to your email address, so you cannot be a member without one. This is how we'll keep you up to date with exclusive offers and rewards. We recommend signing up with a personal email address that's not likely to change.

If you opt out of emails, we won’t be able to keep you up to date with exclusive offers and rewards. We'd love to keep in touch, however if you no longer wish to receive emails you can follow the unsubscribe link at the bottom of any Beach Club email.

Please note, if you unsubscribe, you won’t receive notifications about your loyalty rewards and benefits. Alternatively contact our Customer Care Team via email.

Yes, if you have multiple accounts we can merge your rewards to a single account. For help with this, you can contact our Customer Care Team via email.

Your tier status is reviewed daily, taking into account your spend over the previous 12 months.

You will move to a higher tier status as soon as you meet the spend threshold.

On your tier anniversary date your 12 month spend will be reviewed to determine whether you maintain your current status or move down a tier.

When you reach a Beach Club tier status, you will enjoy the full benefits of this tier for 12 months, unless you move up to a higher tier status.

Your spend balance is the total of your purchases made at Seafolly online or in store over a 12 month period.

Your tier anniversary date is 12 months from the date your Beach Club status was obtained. On your tier anniversary date your spend balance will be reviewed to determine whether you maintain your current status or move down a tier.

You can update your personal details by logging into your online account, visiting your nearest Seafolly store, or contacting our Customer Care Team via email.

Click here to view The Beach Club Terms & Conditions. Click here to view the Seafolly Privacy Policy.

You will receive a $20 Reward for every $150 you spend over 12 months at any Seafolly Concept store or online.

You will also receive a $20 reward when you sign up and up to a $40 reward on your birthday.

Log in to your Beach Club account and add the items you wish to purchase to your bag.

Proceed to checkout and enter the reward amount you'd like to redeem in the 'Rewards' field and click 'Redeem'. The reward value will be deducted from the order total and you can proceed to payment.

If you have previously signed up in store, you will need to create an account online using the same email address.

Simply log into your account and select the 'My Rewards' tab to view your rewards balance. Alternatively you can ask a stylist in any Seafolly concept store, or reach out to our Customer Care Team.

Yes, you can both earn and redeem rewards when purchasing sale items.

No, you cannot earn rewards when purchasing a gift card.

For purchases made in-store, your rewards balance will be updated the next day.

For online purchases, your rewards balance will be updated when your order is dispatched from the warehouse.

When you join the Beach Club you'll gain access to exclusive rewards and benefits:
- $20 reward when you sign up
- $20 reward for every $150 you spend
- Up to $40 reward on your birthday
- Free shipping for Silver Sea and Gold Sun

No, there is no minimum spend on purchasing using rewards.

Yes, you can use more than one reward in the same transaction both online and in-store, just remember to use them before they expire.

No, you do not need to use your reward in one transaction. You can choose the amount from your reward balance that you would like to redeem. The remainder of the reward will be available to use until the reward’s original expiry date.

No, you cannot redeem your reward if it has expired. We make an effort to send email reminders to ensure you can utilise your reward before it expires. Please note our store stylists are unable to amend the expiry dates on rewards.

Yes, you can redeem rewards in conjunction with promotions unless otherwise specified in the terms and conditions of the promotion.

Log in to your Beach Club account and add the items you wish to purchase to your bag. Proceed to checkout and enter the reward amount you'd like to redeem in the 'Rewards' field and click 'Redeem'. The reward value will be deducted from the order total and you can proceed to payment.

If you have previously signed up in store, you will need to create an account online using the same email address.

Yes, you can return an order purchased with rewards, however rewards are non-refundable and will be forfeited.

For more information you can view our Beach Club Terms and Conditions here.