Delivery & Returns

Delivery within Singapore

Shipping fee: SGD$20

All Silver and Gold Members FREE

• Our delivery timeframe is 2-4 business days.

Ordering for your holiday? We recommend ordering early to ensure your delivery is received in time. 

• All SG orders are dispatched with SkyNet from Australia.

• We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address

Unfortunately, we do not ship to PO box addresses, military APO, FPO, and DPO addresses.

Delivery Locations

• Seafolly Singapore delivers to Singapore only.

If you're a UK, US or AU customer, please change your store view (top left of your browser or device) to be redirected to your local site.

We offer 30-day returns policy, provided the following conditions are met:

• Proof of purchase is provided (order number).
• Items are not marked as Final Sale.
• Garment/s are in their original condition, meaning that:
  
  - All tags and hygiene stickers are still attached.
  - Items have not been worn, altered, damaged or washed.
  - In the interests of hygiene, we may decline to accept the return of item/s where it is obvious that this has not been done.
  
• Refunds must be processed to the original payment method.
• A flat processing returns fee of $12.50 applies and will be deducted from your final refund amount. In addition, return refunds do not include any original shipping charges you may have paid, you will be refunded only for the goods returned less your refund processing fee.
• Please note: Rewards are applied proportionally across each item purchased and therefore any rewards applied to returned items will be forfeited accordingly.

Step 1: Find your Order Number.

a. Beach Club Members: check your order confirmation email or go to My Account, click on the Returns tab to see your previous orders, and copy the relevant order number.

b. If you checked out as a Guest: check the order confirmation that was emailed to you

Step 2: Open the Refundid Portal here, enter your order number and details and select the items you wish to return.

Step 3:  Submit your Returns request. Print off your Returns Label and attach it to your parcel.

Step 4: Drop off your return at your nearest Ninja Point location. 

We recommend reusing your original order satchel to return your parcel to us.

Returns are processed within 5-10 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Should you need any further assistance, please reach out to our Customer Care Team who will be more than happy to help you.

An online order can be returned to a Seafolly Concept Store for an exchange or credit provided it is:

• Within 30 days of purchase

• You have your order number

• Items are in their original condition, with tags and hygiene stickers still attached.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.

We offer 30 day returns, exchanges or credits on in store purchases provided you have the following:

• Proof of purchase (receipt) and

• Garments are in their original condition, with tags and hygiene stickers still attached

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Submitting your return

All in store purchases must be returned to a Seafolly store. Please note, full price items can only be returned to Concept stores.

If you bought a Seafolly item at one of our many stockists, we highly recommend you contact the stockist’s customer service team to assist you with a return request