Delivery & Returns

Delivery within Singapore

Orders over SG$150 (Bronze Members and Guests) FREE

Orders under SG$150 (Bronze Members and Guests) SG$20

All Silver and Gold Members FREE

• Our delivery timeframe is 2-4 business days.

• All SG orders are dispatched with DHL Express.

• We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address

Delivery Locations

• Seafolly Singapore delivers to Singapore only.

If you're a UK, US or AU customer, please change your store view (top left of your browser or device) to be redirected to your local site.

We accept returns within 30 days of purchase, provided you have the following:

• Proof of purchase (order number)

• Garment/s are in their original condition, with tags and hygiene stickers still attached.

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Please note: Rewards are applied proportionally across each item purchased and on returning any rewards will be forfeited accordingly.

Step 1: If you’re a Beach Club Member, go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

If you checked out as Guest please click here.

Step 2: If your order is within our 30 day policy, please use our DHL Returns Portal.

Step 3: You will need to provide your order number and personal details for DHL to identify your order.

Step 4: Once you see your order within the Portal, you can select the item/s you wish to return, provide a return reason and select your shipping method.

Step 5: You can select to have your parcel collected from home. For this, you'll receive a returns label to print off at home and affix to your parcel ready for collection. If you need to reschedule, please contact DHL directly on 1800 285 8888.

Note: Returns are processed within 5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Please rest assured, you can always reach out to our Customer Service team who are more than happy to help.

We offer exchanges within 30 days of purchase.

• Seafolly offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).

• Simply follow the returns process under 'How to submit your online return' but choose exchange.

Note: Refunds and exchanges will be processed within 5 business days of Seafolly receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.

An online order can be returned to a Seafolly Concept Store for an exchange or credit provided it is:

• Within 30 days of purchase

• You have your order number

• Items are in their original condition, with tags and hygiene stickers still attached.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.

We offer 30 day returns, exchanges or credits on in store purchases provided you have the following:

• Proof of purchase (receipt) and

• Garments are in their original condition, with tags and hygiene stickers still attached

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Submitting your return

All in store purchases must be returned to a Seafolly store. Please note, full price items can only be returned to Concept stores.

If you bought a Seafolly item at one of our many stockists, we highly recommend you contact the stockist’s customer service team to assist you with a return request