Delivery & Returns
We offer 30 day returns on all online orders.
Simply lodge your return with your Order Number and the Email or Postcode that is on the order.
Some order history may not be showing in’ My Account’.
If you’re logged in and can’t see the order you want to return, please rest assured our team is working to resolve this.
Your order history will be visible soon and you’ll then be able to organise your return. If you need any help in the meantime contact our Customer Care team here.
Delivery within Singapore
Orders over SG$150 (Bronze Members and Guests) FREE
Orders under SG$150 (Bronze Members and Guests) SG$20
All Silver and Gold Members FREE
• Our delivery timeframe is 2-4 business days.
Ordering for your holiday? We recommend ordering early to ensure your delivery is received in time.
• All SG orders are dispatched with DHL Express from Australia.
• We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address
• Seafolly Singapore delivers to Singapore only.
If you're a UK, US or AU customer, please change your store view (top left of your browser or device) to be redirected to your local site.
We accept returns within 30 days of purchase, provided you have the following:
• Proof of purchase (order number)
• Garment/s are in their original condition, with tags and hygiene stickers still attached.
We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.
Refunds must be processed to the original payment method.
Please note: Rewards are applied proportionally across each item purchased and on returning any rewards will be forfeited accordingly.
Step 1: Find your Order Number.
a. Beach Club Members: check your order confirmation email or go to My Account, click on the Returns tab to see your previous orders, and copy the relevant order number.
b. If you checked out as a Guest: check the order confirmation that was emailed to you
Step 2: Open the DHL Returns Portal here. Enter your order number and email address or post code.
Step 3: Select the item/s you wish to return and provide a return reason. Choose to have your parcel collected from home (this is a complimentary courier service we offer at no additional cost).
Step 4: Print off your Returns Label and attach it to your parcel. We recommend reusing your original order satchel (and turning it inside out) to return your parcel to us.
Please reach out to our Customer Care Team if:
a. You have not received your returns label within 24 hours.
b. Your post code is not covered in the DHL returns pick-up service.
Reach out to DHL directly if you need to reschedule your delivery on 1-800-285-8888.
Note: Returns are processed within 5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.
We offer exchanges within 30 days of purchase.
• Seafolly offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).
• Simply follow the returns process under 'How to submit your online return' but choose exchange.
Note: Refunds and exchanges will be processed within 5 business days of Seafolly receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.
An online order can be returned to a Seafolly Concept Store for an exchange or credit provided it is:
• Within 30 days of purchase
• You have your order number
• Items are in their original condition, with tags and hygiene stickers still attached.
Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.
We offer 30 day returns, exchanges or credits on in store purchases provided you have the following:
• Proof of purchase (receipt) and
• Garments are in their original condition, with tags and hygiene stickers still attached
In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
Submitting your return
All in store purchases must be returned to a Seafolly store. Please note, full price items can only be returned to Concept stores.
If you bought a Seafolly item at one of our many stockists, we highly recommend you contact the stockist’s customer service team to assist you with a return request